August 31, 2022 / Leona Burns

Comprehensive Guide to Fix Netgear Orbi CDIL-API-FAIL Issue

“Netgear Orbi app is not showing devices or parental controls anymore despite the fact that I achieved Netgear Orbi setup success. It just spins the loading page and pops the Orbi CDIL-API-FAIL errors message. I have tried every possible hack to fix this issue, but nothing has worked for me so far. Can you help me resolve it?”

Does this query seem similar to yours? Yes? Well then, fortunately, Google has redirected you to the right post. Here, we have talked about the top 5 hacks, the ones that you surely would have not tried, through which resolving the Orbi CDIL-API-FAIL issue is possible. Thus, without wasting any more of your time, go through this 5-minute read.

[Fixed] Netgear Orbi CDIL-API-FAIL Issue

1. Restart the Netgear Orbi

Ever since you found out that you have become a victim of the Orbi CDIL-API-FAIL issue, did you try to restart your Netgear Orbi router? No? Well, you should do it now.

In order to restart your devices, these steps need to be followed:

Hit the power button located on the Orbi to turn it off.
Hold on for some time.
After that, press the power button again, this time, to turn on the device.

Now, try to access the Netgear Orbi login page and check if the Orbi CDIL-API-FAIL issue has stopped following you around like a ghost. If not, then consider taking your attention to the next troubleshooting hack.

2. Reboot the Mobile Device

In case restarting the Netgear Orbi router did not help you to fix the Orbi CDIL-API-FAIL issue, perhaps, rebooting your mobile device will.

Depending on the device that you are using, the power button will either be located on the left or the right side. Once found, long press it. Two options will appear on your screen, Reboot and Power Off. Choose the first one and wait for some time.

3. Check the Ethernet Connection

Perhaps the Ethernet cable connecting your Netgear Orbi router and the modem is not in a good condition. In other words, it might be worn out or has deep cuts.

And a damaged cable means that the internet on your device got flaky thereby causing the Orbi CDIL-API-FAIL issue. Thus, it is recommended that you use a new but non-damaged Ethernet cable to connect your devices. In case, this hack does not work in your favor, connecting your devices using a wireless source is recommended.

4. Bring the WiFi Devices Closer

Pulling your networking devices a little bit closer, as in the Netgear Orbi router and the modem can also help you to troubleshoot the Orbi CDIL-API-FAIL issue. So, what are you waiting for? Do what is needed of you.

Just make sure that you are not keeping them deadlocked, or else their signals won’t exactly ask for your permission before colliding and causing more technical issues.

5. Perform Orbi Firmware Update

Have you followed all four hacks mentioned above but are still not able to resolve the Orbi CDIL-API-FAIL issue? Well, then it is high time that you give Netgear Orbi firmware update a try. Worry not. Performing Netgear Orbi firmware update is not that hard. You can easily go about the process with the help of the steps given here:

Open a web browser on your system.
Launch Google Chrome or Mozilla Firefox.
If you use Mozilla Firefox, you can open that too.
Locate the web address field of your device.
Enter orbilogin.net and hit Enter.
Log in using the username and password of your Orbi router.
Head over to the Settings option.
Under the Administration section, locate the Check for Updates button.
If a new version of the firmware is available, tap the Firmware Update button.
Now, you need to follow the on-screen instructions.

As soon as you are done updating the firmware of your Netgear Orbi router via orbilogin.net, take this opportunity to check if the Orbi CDIL-API-FAIL issue has left you for good this time or not.

The Conclusion

The Orbi CDIL-API-FAIL issue has forced a number of users to scratch their heads out of frustration. Considering you are standing in the queue, we hope that we were able to help you fix it via the troubleshooting hacks mentioned in this blog.

On the off chance, you still need assistance to troubleshoot the Orbi CDIL-API-FAIL issue, contacting our technical experts is the right thing to do. Trust us, without taking much of your time, they will let you know how the issue at hand can be rectified with ease.

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