What Does the Orbi Purple Light Mean & How to Fix It?
Encountering a purple light on an Orbi router is a common problem that many users have reported about. But what does it mean to see the Orbi purple light? To know the answer, you should simply have a look at this post. Not only will you understand the meaning but also learn about the troubleshooting fixes to get rid of the light.
Bear in mind that many users refer to this color as magenta or pink light. Thus, do not leave the post if the light that you see is magenta or pink.
Orbi Purple Light Meaning
Let us first understand the meaning of the purple light on the router. The ring light of your Orbi router shows this color if there’s no internet. Now that you know the meaning of the light, you know that the troubleshooting process will revolve around resolving internet related issues. Let’s start.
How to Fix Orbi Purple Light?
You must be aware of the fact that the Orbi router gets its input signals from the internet modem or DSL gateway. Since there’s internet related trouble that’s causing Orbi purple light, you should first check that you get internet from the main gateway or modem. All you should do is disconnect the router from the modem/gateway and run an Ethernet cable from the modem directly to a PC. Or insert the coaxial cable from the gateway to the PC. Check if you have an internet connection.
If the internet works fine then you should follow the solutions listed ahead. However, if you can’t connect to the internet directly then you should:
- Check the power supply to the internet modem.
- Verify the Ethernet cable connected. Use an alternative cable to make the connection.
- Contact your ISP to know if there’s an issue from their end.
Use these solutions if the internet from the modem is all good.
Power Cycle Connection
- Power down the internet modem and unplug it.
- Do the same with the Orbi router.
- Remove the Ethernet cable joining the two devices.
- Let the devices stay idle for about 5 minutes.
- Reconnect the cable.
- Plug in and power on the modem first.
- Now, power on the Orbi router.
Wait until the devices fully boot up and make the connection. If the light still shows a purple color, then go for the next solution.
Use an Alternative Ethernet Cable
The cable that you’ve used to join the Orbi router to the internet modem could be damaged which is why the router can’t get internet. A loose connection is another reason why Orbi router not connecting to modem.
We suggest you replace the cable and form a strong connection by inserting the cable in the right ports properly.
Confirm Adequate Power to Router
If the router is not fully booted up then also it will have trouble connecting to the internet. We suggest you plug in the router to an alternative socket and check that the power adapter is properly inserted into it and the wall outlet. If there are fluctuations in the power supply, then you can make use of a UPS.
Use the Ultimate Fix: Reset Orbi Router
If no other troubleshooting hack helps you to get rid of the Orbi purple light then the ultimate solution is to reset it to the default values. To reset the Orbi router, follow this:
- Detach the Ethernet cable connecting the router to the modem.
- Hold the Reset button using a sharp pointed object.
- The button has to be held until the light blinks in amber color.
- After you release the button, wait for some time and let the current customized settings wipe off.
After the Orbi factory reset completes, the router will reboot. Now connect it again to the modem using the Ethernet cable. Connect to its network on a PC or phone. Use the web interface or Orbi app for setting it up once again.
Conclusion
Seeing an Orbi purple light is not unusual at all. It is a common problem that can appear due to several reasons. Using the solutions that we have discussed in this post, you should be able to do away with the internet related issue and thus the purple light should turn off.